Pinnacle Route

Solutions · Service

Automated Customer Support

Answer every customer instantly with AI support that resolves the routine and routes the rest to your team.

Instant answers, happier customers

We deploy AI assistants trained on your knowledge base that handle the common questions around the clock, and hand off seamlessly to a human the moment it matters.

What's included

Support that never sleeps

AI Assistant

Trained on your docs to answer accurately, instantly.

Omnichannel

Web, WhatsApp, email, and chat in one inbox.

Smart Handoff

Escalates to the right human with full context.

Living Knowledge Base

A help centre that improves with every ticket.

Round The Clock

Coverage that never queues and never sleeps.

Ticket Insights

Spot trends to fix problems at the source.

How it works

From overloaded inbox to instant replies

01

Train

We train the assistant on your content and tone.

02

Connect

We connect your channels and help desk.

03

Automate

We automate the routine and set up handoffs.

04

Improve

We refine answers as your knowledge grows.

80%
Tickets auto resolved
<30s
Average response
24/7
Coverage